FAQ
1. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods.
2. How can I track my order?
Once your order is processed and shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the courier's website.
3. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination.
4. What is your return policy?
We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you may return it within 30 days for a full refund or exchange. Please refer to our Returns & Exchanges page for more information.
5. Are your products handmade?
Some of our products are handmade by artisans, while others are manufactured using high-quality materials and craftsmanship. Each product listing will specify if it is handmade or not.
6. Do you offer customization or personalization options?
At the moment, we do not offer customization or personalization services. However, we're constantly expanding our product offerings, so stay tuned for updates!
7. How do I care for my purchased items?
Care instructions for each product can be found on its product page. Additionally, we recommend referring to the care label attached to the product for specific care guidelines.
8. Can I cancel or modify my order after it has been placed?
We process orders quickly to ensure prompt delivery, so we're unable to cancel or modify orders once they have been placed. Please double-check your order details before completing your purchase.
9. Do you offer wholesale or bulk discounts?
Yes, we offer wholesale pricing for bulk orders. Please contact our customer service team for more information on wholesale pricing and minimum order quantities.
10. How can I contact customer support?
If you have any questions, concerns, or feedback, our customer support team is here to help! You can reach us via email at support@housedecorum.com or through our Contact Us page.